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Whether you deliver products or services, it is important that your customers receive consistency in the delivery process. Imagine that you go to your favorite restaurant and the chef is the person taking your order while you notice the bartender cooking and the hostess cutting vegetables. Sounds ridiculous right? Well not really, when you look at what skills are utilized across most businesses.
Take a look at some of the benefits your organization will gain by implementing or enhancing your SOPs (Standard Operating Procedures)
By having a SOP for your most critical tasks, you will streamline the continuity of the business. By identifying the level of skill, position, and authorization, should you ever need to delegate any task, you will have an intuition of who will be able to help you or advise you. Suddenly it becomes clear who is responsible for what.
Clear and precise SOPs communicate roles and responsibilities to employees. Particularly if you have tasks that involve more than one department or group of employees, SOPs help them decide how to best communicate when they have to become involved.
When a new employee joins your organization, your precise SOP will be the lifeline for them to become streamlined as to how things work. By referring to the SOP, your new team member will know exactly who to contact, what type of service to use, how many other team members can support them, how to communicate effectively, without having to ask anyone. There is no better time-saving device or confidence booster for your entire team..
SOPs, complimented by training, reduce the probability of accidents or injury because tasks are readily available in a document style format. They also outline legal responsibilities for both employees and employers.
When you can assure your customers of the quality of your product or service every time, they will keep coming back. SOPs dramatically identify and reduce the errors, variations, or blemishes that occur in the production of a product or the delivery of a service. With SOPs in place, you can empower your entire staff to identify products that fail or services that don’t meet the customer’s demands to improve their experience.
SOPs will not only provide guidelines on the “HOW” of procedures, but also the “WHY”. When you communicate the importance of why employees should perform tasks in a certain way, they’re more likely to understand their importance and have a feeling of inclusion to the organization
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